Refund & Return Policy

Refund & Return Policy

At Pinkcity Handloom, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following information carefully to understand our policy:

Eligibility:

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
• Items that are damaged, defective, or incorrect upon arrival may be eligible for a return or exchange. Please contact us within 7 days of receiving your order to report any issues.

Return Process:

1. Contact Customer Service: Before returning any items, please contact our customer service team at contact@pinkcityhandloom.com or you can contact on WhatsApp to initiate the return process. Please provide your order number and details about the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
3. Ship the Item: You will be responsible for shipping the item back to us. Please securely package the item and include the return authorization number on the package.
4. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund or exchange within 24 hours.
5. To return your product, you should mail your product to:

61A Devdhara colony, Murlipura Jaipur 302039 Rajasthan India

Refund Policy:

• Refunds will be issued to the original method of payment used for the purchase.
• Shipping charges are non-refundable, unless the return is due to an error on our part.
• Depending on your payment method and financial institution, it may take several business days for the refund to reflect in your account.

Exchange Policy:

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item.

Non-Returnable Items:

• Certain items are not eligible for return or exchange, including but not limited to:
  • Personalized or customized items
  • Gift cards
  • Downloadable software or digital products

Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us immediately to report the issue. We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

• If you have any questions or concerns about our Refund & Return Policy, please contact us at contact@pinkcityhandloom.com  Our customer service team is here to assist you.

Policy Updates:

• We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Please review this policy periodically for any changes.

By placing an order with Pinkcity Handloom, you agree to comply with our Refund & Return Policy. Thank you for choosing us for your online shopping needs!